FAQ
Everything you need to know
Find answers to common questions about software escrow agreements and “Escrow.sa” services.
What is a software escrow agreement and how does it work?
A three-party contract between vendor, beneficiary, and escrow agent: the source code is held in an encrypted vault by a neutral party and released to the beneficiary only when agreed conditions occur — such as vendor insolvency or end of support.
How do I benefit from it?
As a beneficiary, it is a real continuity plan for your critical systems. As a vendor, it removes enterprise customers\u2019 hesitation to sign with you — without giving up ownership of your code.
What standards do the agreements follow?
Our agreements are drafted in line with the CST Software Escrow Guideline (November 2025), with national cybersecurity controls and SAMA outsourcing requirements in mind.
Can the terms be customized?
Yes — release conditions, trigger events, and deposit frequency are all customizable to your project, preserving the balance of rights between the three parties.
What are the activation steps?
Three steps: the three parties sign electronically, the code repository is connected to the platform, then automatic mirroring and engineer verification of deposits begin.
Do you provide support during the escrow period?
Yes — continuous monitoring of deposit and mirroring health, instant alerts on any issue, and a team ready to answer any legal or technical question throughout the agreement.
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